Frequently Asked Questions

All of our custom pet portraits are digitally hand drawn to order by our small team of talented artists.

All of our 'digital only' final products are digital files and not physical prints. Once your order is completed we will email through A3 formatted poster files which can be printed out at your end easy as!

We are working on brining physical print options to our website very soon so keep your eyes peeled.

All of the digital printable poster files you receive via email as 'final versions' are formatted at our end to A3 size and will print perfectly at that size or smaller.

The files can be printed at any good print store, any good print website, or we do now offer physical poster prints ourselves here

We work super quickly and usually get your first draft emailed through to you within 5 days!

From there we rely on you getting back to us with your suggested revisions or feedback in order to quickly turn around any changes and email the final versions to you.

Yes and yes!

We are more than happy to remove collars/bandanas etc as well as mud or sand from the photos. We are also happy to remove any features from human pawtraits that you may not be a fan of (double chins for example - ha!)

We can also customise to add certain accessories into the digital portrait - simply upload a photo of said accessory and mention that you'd like it to be included in your order notes.

Absolutely! We are more than happy to merge photos together.

If you are unsure whether the photos you would like to submit will work, feel free to flick us an email first for our advice:

Unlimited revisions! We are happy to make as many small tweaks as possible to your first draft to get it perfect for you!

Our advice would be to make sure the photo you upload is as close as possible to your vision for the final image as we can't make any major changes to the first draft (such as the head facing front from a side on photo etc)

Unfortunately we can't do entire re-dos if you decide the photo you uploaded wasn't entirely what you were after!

This is because all of our portraits are digitally hand drawn from scratch meaning that entire re-dos are several hours work. Again, please choose your initial photo carefully!

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